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Shipping Policy

4/6/2006

Local Delivery For Kentucky and Southern Indiana: We offer in-home delivery and installation options for our local customers in Kentucky and Southern Indiana. These delivery options also include the removal of any old equipment that the customer needs to have hauled away to make room for the new products. Contact us at the store for specific pricing - 502.327.2800.

National Delivery Outside Our Local Area of Kentucky and Southern Indiana: Fitness Market Inc. works with many different freight carriers to deliver the best in service for our customers. The standard method of shipping and delivery is "residential" or "curbside" delivery. The freight truck will arrive at the customer's home or facility and take the carton to the back of the truck. It is the customer's responsibility to take the item from the truck and inside the home or facility. It is a good idea to have some extra help to assist in this process. Once the item has been purchased, it usually takes 2-5 days for the item to ship. Once the item has shipped, the customer will receive a shipping notification with pro number (tracking number) and shipper information. The shipping company will contact the customer by phone to set up an appointment for delivery. If there are special needs involving shipping, for example: liftgate service, inside delivery (delivered and taken inside the residence), or delivery and assembly: please contact customer service before purchase to attain a freight quote as this would not be covered under the standard shipping.

If third party freight carriers are use in an interstate transaction. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Fitness Market or other parties as an estimate only.